Refund policy

Return and refund policy

Since our phone cases are custom-printed on demand by our production partner, Podbase, each item is made especially for you once your order is placed. Therefore, we do not hold stock, and we encourage you to pay close attention when checking out.

Incorrect phone model selected.
Please check your device settings (Settings > General > About on iOS or Settings > About phone on Android) before completing your purchase. We do not offer automatic exchanges if you mistakenly order a case for the wrong phone model.

Order Cancellation:
Cancellations can only be processed if your order has not yet entered the production phase with our printing partner. Once an item is sent to Podbase for processing, the order becomes final and can no longer be modified or cancelled.

Damaged, defective, or incorrect items:
Your satisfaction is our top priority. If your phone case arrives damaged, has a clear manufacturing defect, or if you received the wrong design due to an error on our part, we will gladly arrange a free replacement.

To request a replacement:
1. Contact our support team by email at contact@meylong.com within 14 days of delivery.
2. Include your order number.
3. Attach a clear, well-lit photo showing the defect, damage, or incorrect item received.

Please do not attempt to return packages to the return address on your shipping label. Unauthorized returns sent directly to Podbase processing centers cannot be tracked or processed.